Privacy policy

Last Updated: August 29, 2026

At Arcry, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from our website.

Information We Collect

When you visit our store, place an order, create an account, contact us, or otherwise interact with our website, we may collect information such as:

Name
Billing and shipping address
Email address
Phone number
Payment and transaction information
Order and purchase history
Information you provide when contacting customer support
Device, browser, IP address, and website usage information
Cookies and similar technologies

We only collect information that is reasonably necessary to operate our store and provide our services.

How We Use Your Information

We may use your information to:

Process and fulfill orders
Process payments
Ship products
Provide order updates and customer support
Respond to inquiries
Improve our website, products, and services
Detect and prevent fraud, abuse, or unauthorized activity
Maintain website security
Comply with applicable legal obligations
Send marketing communications where permitted by law and where you have provided the appropriate consent

Payment Information

Payment transactions may be processed by third-party payment providers. Arcry does not need to store your complete payment card information on its own systems. Payment providers process payment information according to their own privacy policies and security practices.

Cookies

Our website may use cookies and similar technologies to remember preferences, understand website usage, maintain functionality, and improve your shopping experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Sharing Information

We may share information with trusted service providers that help us operate our business, including payment processors, shipping providers, technology providers, analytics providers, and customer-support services.

We may also disclose information when required by law, legal process, or to protect our rights, customers, property, or the security of our services.

We do not sell your personal information as a part of our ordinary business operations.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal requirements.

Your Choices

Depending on applicable law, you may have rights concerning your personal information, including rights to request access, correction, deletion, or information about how your data is used.

You may also opt out of certain marketing communications by following the unsubscribe instructions in those communications.

Children's Privacy

Our website is not intended for children who are unable to legally use our services. We do not knowingly collect personal information from children in violation of applicable law.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.