Shipping policy

Last Updated: August 29, 2026

Thank you for shopping with Arcry. This Shipping & Delivery Policy explains how orders are processed and delivered.

Order Processing

Orders are generally processed after payment has been successfully received.

Processing times may vary depending on product availability, order volume, holidays, weekends, and other circumstances.

Any specific processing estimate shown on a product page or during checkout will take priority where applicable.

Shipping Times

Estimated delivery times may vary depending on the destination, shipping method, carrier, and other factors.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Shipping Charges

Available shipping options and applicable shipping charges will be displayed during checkout.

Shipping charges may vary based on destination, order size, shipping method, and other factors.

Order Tracking

Where tracking is available, tracking information may be provided after the order has been shipped.

Please allow some time for tracking information to become active after shipment.

Delays

Arcry is not responsible for delivery delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, customs processing, transportation disruptions, incorrect addresses, or other unforeseen events.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If you notice an incorrect address after placing an order, contact us immediately at support@arcry.store. We will try to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

Lost or Stolen Packages

Once a package has been confirmed as delivered by the carrier, Arcry may not be responsible for packages that are subsequently lost or stolen.

If your tracking information indicates delivery but you cannot locate the package, please first check with household members, neighbors, the delivery location, and the carrier.

International Orders

For international orders, customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated at checkout.